SleekFlow

Nowadays, the competition in every industry is fierce. In addition to paying attention to the quality of products and services, customers have also set high expectations for customer service (CS) teams. However, in the 21st century, is the customer service team only responsible for dealing with customer inquiries and complaints? If not, how should the company improve the quality of the CS team?What does the traditional customer service department do?The traditional customer service department mainly handles email or telephone inquiries and complaints from customers. Therefore, the characteristics of traditional account and CS managers hired by companies are people with quick

Gone are the days of losing customers because of delays in service delivery, with an instant messaging tool in place, businesses are now able to engage the customers in a conversation on the fly. In 2020, there has been a large increase in business activities on WhatsApp as customers use it to get real-time support, whereas businesses take it as a touch base with every potential customer. Despite the fact that WhatsApp offers significant benefits for both parties, it has its own limitations.One of the biggest restrictions is that WhatsApp Business only allows one user to sign in to one

Do you know what exactly is Social CRM?Social CRM stands for Social Customer Relationship Management. It involves the integration of social media and instant messaging channels, such as Facebook, WhatsApp, Line, WeChat, alongside traditional channels so customers can interact with businesses via their preferred channels. This means better customer service and greater marketing insight gathered from customer social media data.What about WhatsApp CRM?Among all the social apps, WhatsApp is undeniably the most widely used platform. If you want to start your social CRM, why not start with one which everyone is already using? Just that we have explained what social

The concept of Broadcast Messaging is not new nor difficult to understand, it is simply the desire to get a message out to a large group of people in the shortest amount of time. Marketers will no doubt think of using it for promotional messages and consumers will immediately think of receiving an avalanche of congratulatory messages from friends and family over the holidays. While true, the broadcast function can also be used for other purposes as well, such as sending severe weather alerts or alerting the public of emergencies.(By the way, this refreshes my memory of receiving a public

No matter if you’re running a bricks-and-mortar or an eCommerce business, setting up an effective WeChat business account is the fastest way to ensure a successful entrance into the enormous Chinese market. Being the largest social network in China, WeChat has over 1 billion monthly active users alone, with user bases spanning across the global Chinese diaspora. This enormous scale means that having an outstanding WeChat account is essential to business success. Right now, Chinese consumers spend a good portion of their time on WeChat, averaging 82 minutes every day, with millions of branded content published in any minute. This means